Req ID: 60726BR
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
Fundamental Components included but are not limited to:
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
Follows through on outstanding issues to the point of resolution.
Offers creative product and service solutions to address client's evolving needs.
Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team s business plan for each customer.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client s needs.
Collaborates cross-functionally to identify, implement and monitor the customer s service efficiencies, including performance guarantees.
Collaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations, ensuring a smooth installation.
Qualifications Requirements and Preferences:
2-5 years industry or customer service experience.
Multi-functional experience, e.g., underwriting.
Insurance license, as required by state law.
College degree or equivalent work experience.
Insurance - Life and Health Insurance License/CT
Clinical / Medical - Consultative informatics, Customer Service - Customer service - Medical Transcription, Customer Service - Customer Service - Member Services - Traditional products, Planning - Strategic
Aetna Application - Accounts Payable (Trade), Aetna Application - AetInfo Reporting, Aetna Application - Customer Coverage Inquiry (web)
Benefits Management - Applying Life Cycle Intelligence, Service - Demonstrating Service Discipline, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs
General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Demonstrating Business and Industry Acumen, Leadership - Collaborating for Results, Service - Providing Solutions to Constituent Needs
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Sales and Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.
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