Manager of Client Experience

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Responsibilities:

  • Provide overall leadership for user experience aspects of the platform including information architecture, user journeys, content, visual design, and overall usability
  • Provide expertise and mentorship to all phases of UX which includes scoping design projects, choosing proper user research tactics, discovering underlying user needs, creating prototypes or giving detailed critiques of design and copy
  • Produce full hands-on design work as needed, and manage UX design assets including our pattern library, journey maps, wireframes, and interactive prototypes, within the context of an established enterprise design strategy
  • Build, manage, and develop a team of talented designers, researchers and copywriters
  • Work closely with the product and development team in an agile SCRUM environment, communicating design requirements, reviewing prototypes, and championing delightful UX in face of technical and budgetary constraints
  • Think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
  • Ability to work gracefully and have a bias for action in a fast-paced environment
  • Requirements:

  • 8+ years of experience in UX/product design for a high quality web or mobile application
  • 3+ years as manager of small to medium size multi-disciplinary teams
  • Experience in hiring, managing and inspiring a team
  • A strong portfolio of work that shows your UX track record of high quality solutions that demonstrate difficult UX problems and simplify difficult business process to intuitive interfaces
  • Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
  • Experience working within agile development methodologies
  • Collaboration with technical teams to ensure designs work within enterprise frameworks
  • Familiarity with user experience patterns across iOS and Android platforms, and responsive frameworks
  • Outstanding verbal and written communications and presentation skills
  • Deeply curious, empathetic, and passionate about uncovering user insights with a relentless desire for innovation
  • Bachelor s or Master s degree in design, human-computer interaction or equivalent professional experience

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